Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27401
VM0027401Silvermember27401@example.test · +601110027401 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,365
Current loyalty balance
Lifetime Spend
RM 1,707
Across 16 visits
Total Visits
16
Since 2025-10-10
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
94d
2026-07-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,365 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 15
Outlet purchase
2026-06-25 · Member activity · RM 75.75
App session
2026-06-13 · OPLUMO Outlet 15
Points credited
2026-06-01 · Member activity · RM 85.85
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 15
Outlet purchase
2026-05-08 · Member activity · RM 95.95
Points credited
2026-04-26 · OPLUMO Outlet 15
Outlet purchase
2026-04-14 · Member activity · RM 106.05