Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02737
VM0002737Silvermember2737@example.test · +601110002737 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,095
Current loyalty balance
Lifetime Spend
RM 1,369
Across 7 visits
Total Visits
7
Since 2026-04-15
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,095 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 1
Outlet purchase
2026-07-20 · Member activity · RM 127.50
App session
2026-07-08 · OPLUMO Outlet 1
Points credited
2026-06-26 · Member activity · RM 144.50
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 1
Outlet purchase
2026-06-02 · Member activity · RM 161.50
Points credited
2026-05-21 · OPLUMO Outlet 1
Outlet purchase
2026-05-09 · Member activity · RM 178.50