Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 27356
VM0027356Silvermember27356@example.test · +601110027356 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,234
Current loyalty balance
Lifetime Spend
RM 1,543
Across 25 visits
Total Visits
25
Since 2025-02-05
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
179d
2026-04-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,234 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 4
Outlet purchase
2026-04-01 · Member activity · RM 55.50
App session
2026-03-20 · OPLUMO Outlet 4
Points credited
2026-03-08 · Member activity · RM 62.90
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 4
Outlet purchase
2026-02-12 · Member activity · RM 70.30
Points credited
2026-01-31 · OPLUMO Outlet 4
Outlet purchase
2026-01-19 · Member activity · RM 77.70