Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 27349
VM0027349Goldmember27349@example.test · +601110027349 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,543
Current loyalty balance
Lifetime Spend
RM 3,179
Across 33 visits
Total Visits
33
Since 2024-12-28
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,543 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 14
Outlet purchase
2026-07-15 · Member activity · RM 87.75
App session
2026-07-03 · OPLUMO Outlet 14
Points credited
2026-06-21 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 14
Outlet purchase
2026-05-28 · Member activity · RM 111.15
Points credited
2026-05-16 · OPLUMO Outlet 14
Outlet purchase
2026-05-04 · Member activity · RM 122.85