Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 27312
VM0027312Goldmember27312@example.test · +601110027312 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
2,944
Current loyalty balance
Lifetime Spend
RM 3,681
Across 18 visits
Total Visits
18
Since 2025-10-10
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,944 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 11
Outlet purchase
2026-07-31 · Member activity · RM 123.75
App session
2026-07-19 · OPLUMO Outlet 11
Points credited
2026-07-07 · Member activity · RM 140.25
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 11
Outlet purchase
2026-06-13 · Member activity · RM 156.75
Points credited
2026-06-01 · OPLUMO Outlet 11
Outlet purchase
2026-05-20 · Member activity · RM 173.25