Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 27260
VM0027260Goldmember27260@example.test · +601110027260 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,474
Current loyalty balance
Lifetime Spend
RM 4,343
Across 22 visits
Total Visits
22
Since 2025-04-26
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
153d
2026-05-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,474 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 10
Outlet purchase
2026-04-27 · Member activity · RM 134.25
App session
2026-04-15 · OPLUMO Outlet 10
Points credited
2026-04-03 · Member activity · RM 152.15
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 10
Outlet purchase
2026-03-10 · Member activity · RM 170.05
Points credited
2026-02-26 · OPLUMO Outlet 10
Outlet purchase
2026-02-14 · Member activity · RM 187.95