Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27245
VM0027245Silvermember27245@example.test · +601110027245 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,945
Current loyalty balance
Lifetime Spend
RM 2,432
Across 41 visits
Total Visits
41
Since 2024-09-12
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,945 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 12
Outlet purchase
2026-08-21 · Member activity · RM 37.50
App session
2026-08-09 · OPLUMO Outlet 12
Points credited
2026-07-28 · Member activity · RM 42.50
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 12
Outlet purchase
2026-07-04 · Member activity · RM 47.50
Points credited
2026-06-22 · OPLUMO Outlet 12
Outlet purchase
2026-06-10 · Member activity · RM 52.50