Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02720
VM0002720Silvermember2720@example.test · +601110002720 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
2,141
Current loyalty balance
Lifetime Spend
RM 2,676
Across 29 visits
Total Visits
29
Since 2025-05-01
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
22d
2026-09-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,141 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-17 · OPLUMO Outlet 1
Outlet purchase
2026-09-05 · Member activity · RM 77.25
App session
2026-08-24 · OPLUMO Outlet 1
Points credited
2026-08-12 · Member activity · RM 87.55
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 1
Outlet purchase
2026-07-19 · Member activity · RM 97.85
Points credited
2026-07-07 · OPLUMO Outlet 1
Outlet purchase
2026-06-25 · Member activity · RM 108.15