Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27199
VM0027199Membermember27199@example.test · +601110027199 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted In
Points Balance
401
Current loyalty balance
Lifetime Spend
RM 502
Across 3 visits
Total Visits
3
Since 2026-05-07
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
119d
2026-06-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
401 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 17
Outlet purchase
2026-05-31 · Member activity · RM 102.75
App session
2026-05-19 · OPLUMO Outlet 17
Points credited
2026-05-07 · Member activity · RM 116.45
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 17
Outlet purchase
2026-04-13 · Member activity · RM 130.15
Points credited
2026-04-01 · OPLUMO Outlet 17
Outlet purchase
2026-03-20 · Member activity · RM 143.85