Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02717
VM0002717Silvermember2717@example.test · +601110002717 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,730
Current loyalty balance
Lifetime Spend
RM 2,163
Across 18 visits
Total Visits
18
Since 2025-07-26
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,730 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 15
Outlet purchase
2026-05-16 · Member activity · RM 117.75
App session
2026-05-04 · OPLUMO Outlet 15
Points credited
2026-04-22 · Member activity · RM 133.45
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 15
Outlet purchase
2026-03-29 · Member activity · RM 149.15
Points credited
2026-03-17 · OPLUMO Outlet 15
Outlet purchase
2026-03-05 · Member activity · RM 164.85