Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27161
VM0027161Platinummember27161@example.test · +601110027161 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
5,020
Current loyalty balance
Lifetime Spend
RM 6,276
Across 44 visits
Total Visits
44
Since 2024-05-02
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
116d
2026-06-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,020 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 13
Outlet purchase
2026-06-03 · Member activity · RM 88.50
App session
2026-05-22 · OPLUMO Outlet 13
Points credited
2026-05-10 · Member activity · RM 100.30
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 13
Outlet purchase
2026-04-16 · Member activity · RM 112.10
Points credited
2026-04-04 · OPLUMO Outlet 13
Outlet purchase
2026-03-23 · Member activity · RM 123.90