Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N2
Nurul 27153
VM0027153Platinummember27153@example.test · +601110027153 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
4,851
Current loyalty balance
Lifetime Spend
RM 6,065
Across 41 visits
Total Visits
41
Since 2024-09-04
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,851 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 5
Outlet purchase
2026-08-13 · Member activity · RM 93.75
App session
2026-08-01 · OPLUMO Outlet 5
Points credited
2026-07-20 · Member activity · RM 106.25
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 5
Outlet purchase
2026-06-26 · Member activity · RM 118.75
Points credited
2026-06-14 · OPLUMO Outlet 5
Outlet purchase
2026-06-02 · Member activity · RM 131.25