Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 27104
VM0027104Membermember27104@example.test · +601110027104 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
752
Current loyalty balance
Lifetime Spend
RM 940
Across 24 visits
Total Visits
24
Since 2025-04-15
Average Order Value
RM 34
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
128d
2026-06-03
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
752 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 7
Outlet purchase
2026-05-22 · Member activity · RM 25.50
App session
2026-05-10 · OPLUMO Outlet 7
Points credited
2026-04-28 · Member activity · RM 28.90
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 7
Outlet purchase
2026-04-04 · Member activity · RM 32.30
Points credited
2026-03-23 · OPLUMO Outlet 7
Outlet purchase
2026-03-11 · Member activity · RM 35.70