Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 27080
VM0027080Silvermember27080@example.test · +601110027080 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
1,291
Current loyalty balance
Lifetime Spend
RM 1,614
Across 10 visits
Total Visits
10
Since 2025-11-20
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,291 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 17
Outlet purchase
2026-04-19 · Member activity · RM 117.75
App session
2026-04-07 · OPLUMO Outlet 17
Points credited
2026-03-26 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 17
Outlet purchase
2026-03-02 · Member activity · RM 149.15
Points credited
2026-02-18 · OPLUMO Outlet 17
Outlet purchase
2026-02-06 · Member activity · RM 164.85