Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 27061
VM0027061Membermember27061@example.test · +601110027061 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
948
Current loyalty balance
Lifetime Spend
RM 1,186
Across 28 visits
Total Visits
28
Since 2025-01-23
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
948 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 15
Outlet purchase
2026-05-12 · Member activity · RM 26.25
App session
2026-04-30 · OPLUMO Outlet 15
Points credited
2026-04-18 · Member activity · RM 29.75
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 15
Outlet purchase
2026-03-25 · Member activity · RM 33.25
Points credited
2026-03-13 · OPLUMO Outlet 15
Outlet purchase
2026-03-01 · Member activity · RM 36.75