Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27043
VM0027043Goldmember27043@example.test · +601110027043 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted In
Points Balance
2,571
Current loyalty balance
Lifetime Spend
RM 3,214
Across 29 visits
Total Visits
29
Since 2025-03-21
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,571 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 14
Outlet purchase
2026-07-26 · Member activity · RM 106.50
App session
2026-07-14 · OPLUMO Outlet 14
Points credited
2026-07-02 · Member activity · RM 120.70
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 14
Outlet purchase
2026-06-08 · Member activity · RM 134.90
Points credited
2026-05-27 · OPLUMO Outlet 14
Outlet purchase
2026-05-15 · Member activity · RM 149.10