Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27031
VM0027031Goldmember27031@example.test · +601110027031 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,923
Current loyalty balance
Lifetime Spend
RM 4,904
Across 38 visits
Total Visits
38
Since 2024-06-20
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,923 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 2
Outlet purchase
2026-04-05 · Member activity · RM 90.75
App session
2026-03-24 · OPLUMO Outlet 2
Points credited
2026-03-12 · Member activity · RM 102.85
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 2
Outlet purchase
2026-02-16 · Member activity · RM 114.95
Points credited
2026-02-04 · OPLUMO Outlet 2
Outlet purchase
2026-01-23 · Member activity · RM 127.05