Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 26995
VM0026995Silvermember26995@example.test · +601110026995 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted Out
Points Balance
1,655
Current loyalty balance
Lifetime Spend
RM 2,069
Across 19 visits
Total Visits
19
Since 2025-05-27
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,655 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 17
Outlet purchase
2026-04-04 · Member activity · RM 99.75
App session
2026-03-23 · OPLUMO Outlet 17
Points credited
2026-03-11 · Member activity · RM 113.05
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 17
Outlet purchase
2026-02-15 · Member activity · RM 126.35
Points credited
2026-02-03 · OPLUMO Outlet 17
Outlet purchase
2026-01-22 · Member activity · RM 139.65