Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 26981
VM0026981Goldmember26981@example.test · +601110026981 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,412
Current loyalty balance
Lifetime Spend
RM 3,015
Across 28 visits
Total Visits
28
Since 2025-04-18
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,412 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 3
Outlet purchase
2026-08-05 · Member activity · RM 81.00
App session
2026-07-24 · OPLUMO Outlet 3
Points credited
2026-07-12 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 3
Outlet purchase
2026-06-18 · Member activity · RM 102.60
Points credited
2026-06-06 · OPLUMO Outlet 3
Outlet purchase
2026-05-25 · Member activity · RM 113.40