Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 26958
VM0026958Goldmember26958@example.test · +601110026958 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted In
Points Balance
3,186
Current loyalty balance
Lifetime Spend
RM 3,984
Across 42 visits
Total Visits
42
Since 2024-08-05
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,186 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 14
Outlet purchase
2026-08-01 · Member activity · RM 64.50
App session
2026-07-20 · OPLUMO Outlet 14
Points credited
2026-07-08 · Member activity · RM 73.10
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 14
Outlet purchase
2026-06-14 · Member activity · RM 81.70
Points credited
2026-06-02 · OPLUMO Outlet 14
Outlet purchase
2026-05-21 · Member activity · RM 90.30