Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02695
VM0002695Membermember2695@example.test · +601110002695 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
887
Current loyalty balance
Lifetime Spend
RM 1,109
Across 11 visits
Total Visits
11
Since 2025-11-11
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
152d
2026-05-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
887 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 10
Outlet purchase
2026-04-28 · Member activity · RM 80.25
App session
2026-04-16 · OPLUMO Outlet 10
Points credited
2026-04-04 · Member activity · RM 90.95
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 10
Outlet purchase
2026-03-11 · Member activity · RM 101.65
Points credited
2026-02-27 · OPLUMO Outlet 10
Outlet purchase
2026-02-15 · Member activity · RM 112.35