Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 26945
VM0026945Silvermember26945@example.test · +601110026945 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
2,199
Current loyalty balance
Lifetime Spend
RM 2,750
Across 34 visits
Total Visits
34
Since 2024-10-24
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,199 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 1
Outlet purchase
2026-05-29 · Member activity · RM 57.75
App session
2026-05-17 · OPLUMO Outlet 1
Points credited
2026-05-05 · Member activity · RM 65.45
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 1
Outlet purchase
2026-04-11 · Member activity · RM 73.15
Points credited
2026-03-30 · OPLUMO Outlet 1
Outlet purchase
2026-03-18 · Member activity · RM 80.85