Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 26902
VM0026902Membermember26902@example.test · +601110026902 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted Out
Points Balance
259
Current loyalty balance
Lifetime Spend
RM 325
Across 3 visits
Total Visits
3
Since 2026-06-12
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
259 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 9
Outlet purchase
2026-07-06 · Member activity · RM 105.00
App session
2026-06-24 · OPLUMO Outlet 9
Points credited
2026-06-12 · Member activity · RM 119.00
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 133.00
Points credited
2026-05-07 · OPLUMO Outlet 9
Outlet purchase
2026-04-25 · Member activity · RM 147.00