Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26900
VM0026900Goldmember26900@example.test · +601110026900 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,715
Current loyalty balance
Lifetime Spend
RM 3,395
Across 17 visits
Total Visits
17
Since 2025-08-29
Average Order Value
RM 166
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
118d
2026-06-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,715 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 7
Outlet purchase
2026-06-01 · Member activity · RM 124.50
App session
2026-05-20 · OPLUMO Outlet 7
Points credited
2026-05-08 · Member activity · RM 141.10
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 7
Outlet purchase
2026-04-14 · Member activity · RM 157.70
Points credited
2026-04-02 · OPLUMO Outlet 7
Outlet purchase
2026-03-21 · Member activity · RM 174.30