Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 26896
VM0026896Goldmember26896@example.test · +601110026896 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,990
Current loyalty balance
Lifetime Spend
RM 3,739
Across 31 visits
Total Visits
31
Since 2025-04-09
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
8d
2026-10-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,990 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 3
Outlet purchase
2026-09-19 · Member activity · RM 102.00
App session
2026-09-07 · OPLUMO Outlet 3
Points credited
2026-08-26 · Member activity · RM 115.60
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 129.20
Points credited
2026-07-21 · OPLUMO Outlet 3
Outlet purchase
2026-07-09 · Member activity · RM 142.80