Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26864
VM0026864Silvermember26864@example.test · +601110026864 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
964
Current loyalty balance
Lifetime Spend
RM 1,206
Across 43 visits
Total Visits
43
Since 2024-07-29
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
964 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 5
Outlet purchase
2026-08-12 · Member activity · RM 24.75
App session
2026-07-31 · OPLUMO Outlet 5
Points credited
2026-07-19 · Member activity · RM 28.05
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 5
Outlet purchase
2026-06-25 · Member activity · RM 31.35
Points credited
2026-06-13 · OPLUMO Outlet 5
Outlet purchase
2026-06-01 · Member activity · RM 34.65