Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02684
VM0002684Silvermember2684@example.test · +601110002684 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,286
Current loyalty balance
Lifetime Spend
RM 1,608
Across 26 visits
Total Visits
26
Since 2025-05-08
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,286 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 16
Outlet purchase
2026-07-20 · Member activity · RM 45.75
App session
2026-07-08 · OPLUMO Outlet 16
Points credited
2026-06-26 · Member activity · RM 51.85
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 16
Outlet purchase
2026-06-02 · Member activity · RM 57.95
Points credited
2026-05-21 · OPLUMO Outlet 16
Outlet purchase
2026-05-09 · Member activity · RM 64.05