Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 26820
VM0026820Membermember26820@example.test · +601110026820 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
568
Current loyalty balance
Lifetime Spend
RM 710
Across 7 visits
Total Visits
7
Since 2026-04-02
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
568 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 12
Outlet purchase
2026-07-07 · Member activity · RM 67.50
App session
2026-06-25 · OPLUMO Outlet 12
Points credited
2026-06-13 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 12
Outlet purchase
2026-05-20 · Member activity · RM 85.50
Points credited
2026-05-08 · OPLUMO Outlet 12
Outlet purchase
2026-04-26 · Member activity · RM 94.50