Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 26785
VM0026785Silvermember26785@example.test · +601110026785 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
2,353
Current loyalty balance
Lifetime Spend
RM 2,941
Across 34 visits
Total Visits
34
Since 2025-01-06
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,353 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 11
Outlet purchase
2026-08-11 · Member activity · RM 65.25
App session
2026-07-30 · OPLUMO Outlet 11
Points credited
2026-07-18 · Member activity · RM 73.95
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 11
Outlet purchase
2026-06-24 · Member activity · RM 82.65
Points credited
2026-06-12 · OPLUMO Outlet 11
Outlet purchase
2026-05-31 · Member activity · RM 91.35