Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 26777
VM0026777Silvermember26777@example.test · +601110026777 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
2,280
Current loyalty balance
Lifetime Spend
RM 2,851
Across 33 visits
Total Visits
33
Since 2024-11-06
Average Order Value
RM 115
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
126d
2026-06-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,280 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 3
Outlet purchase
2026-05-24 · Member activity · RM 86.25
App session
2026-05-12 · OPLUMO Outlet 3
Points credited
2026-04-30 · Member activity · RM 97.75
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 3
Outlet purchase
2026-04-06 · Member activity · RM 109.25
Points credited
2026-03-25 · OPLUMO Outlet 3
Outlet purchase
2026-03-13 · Member activity · RM 120.75