Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26732
VM0026732Membermember26732@example.test · +601110026732 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
733
Current loyalty balance
Lifetime Spend
RM 917
Across 33 visits
Total Visits
33
Since 2025-01-16
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
733 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 9
Outlet purchase
2026-08-03 · Member activity · RM 19.50
App session
2026-07-22 · OPLUMO Outlet 9
Points credited
2026-07-10 · Member activity · RM 22.10
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 9
Outlet purchase
2026-06-16 · Member activity · RM 24.70
Points credited
2026-06-04 · OPLUMO Outlet 9
Outlet purchase
2026-05-23 · Member activity · RM 27.30