Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02672
VM0002672Membermember2672@example.test · +601110002672 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
600
Current loyalty balance
Lifetime Spend
RM 751
Across 8 visits
Total Visits
8
Since 2025-12-24
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
163d
2026-04-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
600 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 4
Outlet purchase
2026-04-17 · Member activity · RM 67.50
App session
2026-04-05 · OPLUMO Outlet 4
Points credited
2026-03-24 · Member activity · RM 76.50
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 4
Outlet purchase
2026-02-28 · Member activity · RM 85.50
Points credited
2026-02-16 · OPLUMO Outlet 4
Outlet purchase
2026-02-04 · Member activity · RM 94.50