Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26708
VM0026708Silvermember26708@example.test · +601110026708 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,342
Current loyalty balance
Lifetime Spend
RM 1,678
Across 45 visits
Total Visits
45
Since 2024-06-10
Average Order Value
RM 31
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
59d
2026-08-11
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,342 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 2
Outlet purchase
2026-07-30 · Member activity · RM 23.25
App session
2026-07-18 · OPLUMO Outlet 2
Points credited
2026-07-06 · Member activity · RM 26.35
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 2
Outlet purchase
2026-06-12 · Member activity · RM 29.45
Points credited
2026-05-31 · OPLUMO Outlet 2
Outlet purchase
2026-05-19 · Member activity · RM 32.55