Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 26707
VM0026707Goldmember26707@example.test · +601110026707 · Preferred outlet: OPLUMO Outlet 1
WeekendApp User
Consent Status
Opted In
Points Balance
4,198
Current loyalty balance
Lifetime Spend
RM 5,248
Across 37 visits
Total Visits
37
Since 2024-11-09
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,198 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 1
Outlet purchase
2026-08-07 · Member activity · RM 92.25
App session
2026-07-26 · OPLUMO Outlet 1
Points credited
2026-07-14 · Member activity · RM 104.55
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 1
Outlet purchase
2026-06-20 · Member activity · RM 116.85
Points credited
2026-06-08 · OPLUMO Outlet 1
Outlet purchase
2026-05-27 · Member activity · RM 129.15