Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 26694
VM0026694Platinummember26694@example.test · +601110026694 · Preferred outlet: OPLUMO Outlet 5
App UserFamily
Consent Status
Opted In
Points Balance
4,865
Current loyalty balance
Lifetime Spend
RM 6,082
Across 35 visits
Total Visits
35
Since 2024-12-20
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,865 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 5
Outlet purchase
2026-08-12 · Member activity · RM 122.25
App session
2026-07-31 · OPLUMO Outlet 5
Points credited
2026-07-19 · Member activity · RM 138.55
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 5
Outlet purchase
2026-06-25 · Member activity · RM 154.85
Points credited
2026-06-13 · OPLUMO Outlet 5
Outlet purchase
2026-06-01 · Member activity · RM 171.15