Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 26640
VM0026640Silvermember26640@example.test · +601110026640 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
1,815
Current loyalty balance
Lifetime Spend
RM 2,270
Across 23 visits
Total Visits
23
Since 2025-06-27
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,815 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 2
Outlet purchase
2026-07-16 · Member activity · RM 78.75
App session
2026-07-04 · OPLUMO Outlet 2
Points credited
2026-06-22 · Member activity · RM 89.25
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 2
Outlet purchase
2026-05-29 · Member activity · RM 99.75
Points credited
2026-05-17 · OPLUMO Outlet 2
Outlet purchase
2026-05-05 · Member activity · RM 110.25