Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 26594
VM0026594Goldmember26594@example.test · +601110026594 · Preferred outlet: OPLUMO Outlet 7
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,588
Current loyalty balance
Lifetime Spend
RM 5,736
Across 39 visits
Total Visits
39
Since 2024-10-08
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,588 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 7
Outlet purchase
2026-08-11 · Member activity · RM 95.25
App session
2026-07-30 · OPLUMO Outlet 7
Points credited
2026-07-18 · Member activity · RM 107.95
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 7
Outlet purchase
2026-06-24 · Member activity · RM 120.65
Points credited
2026-06-12 · OPLUMO Outlet 7
Outlet purchase
2026-05-31 · Member activity · RM 133.35