Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26576
VM0026576Silvermember26576@example.test · +601110026576 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
1,093
Current loyalty balance
Lifetime Spend
RM 1,367
Across 32 visits
Total Visits
32
Since 2025-01-21
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
68d
2026-08-02
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,093 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 6
Outlet purchase
2026-07-21 · Member activity · RM 27.75
App session
2026-07-09 · OPLUMO Outlet 6
Points credited
2026-06-27 · Member activity · RM 31.45
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 6
Outlet purchase
2026-06-03 · Member activity · RM 35.15
Points credited
2026-05-22 · OPLUMO Outlet 6
Outlet purchase
2026-05-10 · Member activity · RM 38.85