Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 26520
VM0026520Membermember26520@example.test · +601110026520 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted Out
Points Balance
251
Current loyalty balance
Lifetime Spend
RM 315
Across 3 visits
Total Visits
3
Since 2026-07-03
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
251 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 1
Outlet purchase
2026-07-27 · Member activity · RM 89.25
App session
2026-07-15 · OPLUMO Outlet 1
Points credited
2026-07-03 · Member activity · RM 101.15
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 1
Outlet purchase
2026-06-09 · Member activity · RM 113.05
Points credited
2026-05-28 · OPLUMO Outlet 1
Outlet purchase
2026-05-16 · Member activity · RM 124.95