Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 02650
VM0002650Silvermember2650@example.test · +601110002650 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,895
Current loyalty balance
Lifetime Spend
RM 2,370
Across 28 visits
Total Visits
28
Since 2025-03-27
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,895 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 16
Outlet purchase
2026-07-14 · Member activity · RM 76.50
App session
2026-07-02 · OPLUMO Outlet 16
Points credited
2026-06-20 · Member activity · RM 86.70
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 16
Outlet purchase
2026-05-27 · Member activity · RM 96.90
Points credited
2026-05-15 · OPLUMO Outlet 16
Outlet purchase
2026-05-03 · Member activity · RM 107.10