Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M2
Michelle 26495
VM0026495Silvermember26495@example.test · +601110026495 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,092
Current loyalty balance
Lifetime Spend
RM 1,366
Across 22 visits
Total Visits
22
Since 2025-09-19
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
7d
2026-10-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,092 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-02 · OPLUMO Outlet 10
Outlet purchase
2026-09-20 · Member activity · RM 53.25
App session
2026-09-08 · OPLUMO Outlet 10
Points credited
2026-08-27 · Member activity · RM 60.35
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 10
Outlet purchase
2026-08-03 · Member activity · RM 67.45
Points credited
2026-07-22 · OPLUMO Outlet 10
Outlet purchase
2026-07-10 · Member activity · RM 74.55