Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26420
VM0026420Silvermember26420@example.test · +601110026420 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,280
Current loyalty balance
Lifetime Spend
RM 2,851
Across 15 visits
Total Visits
15
Since 2025-09-01
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
151d
2026-05-11
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,280 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 3
Outlet purchase
2026-04-29 · Member activity · RM 128.25
App session
2026-04-17 · OPLUMO Outlet 3
Points credited
2026-04-05 · Member activity · RM 145.35
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 3
Outlet purchase
2026-03-12 · Member activity · RM 162.45
Points credited
2026-02-28 · OPLUMO Outlet 3
Outlet purchase
2026-02-16 · Member activity · RM 179.55