Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 26400
VM0026400Goldmember26400@example.test · +601110026400 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
3,357
Current loyalty balance
Lifetime Spend
RM 4,196
Across 23 visits
Total Visits
23
Since 2025-04-17
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,357 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 17
Outlet purchase
2026-05-06 · Member activity · RM 118.50
App session
2026-04-24 · OPLUMO Outlet 17
Points credited
2026-04-12 · Member activity · RM 134.30
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 17
Outlet purchase
2026-03-19 · Member activity · RM 150.10
Points credited
2026-03-07 · OPLUMO Outlet 17
Outlet purchase
2026-02-23 · Member activity · RM 165.90