Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 26393
VM0026393Platinummember26393@example.test · +601110026393 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
6,710
Current loyalty balance
Lifetime Spend
RM 8,388
Across 43 visits
Total Visits
43
Since 2024-04-25
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,710 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 10
Outlet purchase
2026-05-09 · Member activity · RM 123.75
App session
2026-04-27 · OPLUMO Outlet 10
Points credited
2026-04-15 · Member activity · RM 140.25
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 10
Outlet purchase
2026-03-22 · Member activity · RM 156.75
Points credited
2026-03-10 · OPLUMO Outlet 10
Outlet purchase
2026-02-26 · Member activity · RM 173.25