Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26360
VM0026360Membermember26360@example.test · +601110026360 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
924
Current loyalty balance
Lifetime Spend
RM 1,156
Across 28 visits
Total Visits
28
Since 2024-12-22
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
924 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 11
Outlet purchase
2026-04-10 · Member activity · RM 33.00
App session
2026-03-29 · OPLUMO Outlet 11
Points credited
2026-03-17 · Member activity · RM 37.40
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 11
Outlet purchase
2026-02-21 · Member activity · RM 41.80
Points credited
2026-02-09 · OPLUMO Outlet 11
Outlet purchase
2026-01-28 · Member activity · RM 46.20