Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 26348
VM0026348Goldmember26348@example.test · +601110026348 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,862
Current loyalty balance
Lifetime Spend
RM 3,578
Across 24 visits
Total Visits
24
Since 2025-07-03
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,862 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 16
Outlet purchase
2026-08-09 · Member activity · RM 106.50
App session
2026-07-28 · OPLUMO Outlet 16
Points credited
2026-07-16 · Member activity · RM 120.70
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 16
Outlet purchase
2026-06-22 · Member activity · RM 134.90
Points credited
2026-06-10 · OPLUMO Outlet 16
Outlet purchase
2026-05-29 · Member activity · RM 149.10