Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 26323
VM0026323Goldmember26323@example.test · +601110026323 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
3,431
Current loyalty balance
Lifetime Spend
RM 4,290
Across 29 visits
Total Visits
29
Since 2025-04-01
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,431 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 8
Outlet purchase
2026-08-06 · Member activity · RM 94.50
App session
2026-07-25 · OPLUMO Outlet 8
Points credited
2026-07-13 · Member activity · RM 107.10
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 8
Outlet purchase
2026-06-19 · Member activity · RM 119.70
Points credited
2026-06-07 · OPLUMO Outlet 8
Outlet purchase
2026-05-26 · Member activity · RM 132.30