Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 26294
VM0026294Silvermember26294@example.test · +601110026294 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
1,604
Current loyalty balance
Lifetime Spend
RM 2,005
Across 17 visits
Total Visits
17
Since 2025-08-06
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,604 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 13
Outlet purchase
2026-05-09 · Member activity · RM 77.25
App session
2026-04-27 · OPLUMO Outlet 13
Points credited
2026-04-15 · Member activity · RM 87.55
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 13
Outlet purchase
2026-03-22 · Member activity · RM 97.85
Points credited
2026-03-10 · OPLUMO Outlet 13
Outlet purchase
2026-02-26 · Member activity · RM 108.15