Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 26293
VM0026293Silvermember26293@example.test · +601110026293 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,665
Current loyalty balance
Lifetime Spend
RM 2,081
Across 38 visits
Total Visits
38
Since 2024-10-15
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,665 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 12
Outlet purchase
2026-07-31 · Member activity · RM 51.00
App session
2026-07-19 · OPLUMO Outlet 12
Points credited
2026-07-07 · Member activity · RM 57.80
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 12
Outlet purchase
2026-06-13 · Member activity · RM 64.60
Points credited
2026-06-01 · OPLUMO Outlet 12
Outlet purchase
2026-05-20 · Member activity · RM 71.40