Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 02625
VM0002625Goldmember2625@example.test · +601110002625 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,173
Current loyalty balance
Lifetime Spend
RM 3,967
Across 45 visits
Total Visits
45
Since 2024-05-25
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
75d
2026-07-26
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,173 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 8
Outlet purchase
2026-07-14 · Member activity · RM 71.25
App session
2026-07-02 · OPLUMO Outlet 8
Points credited
2026-06-20 · Member activity · RM 80.75
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 8
Outlet purchase
2026-05-27 · Member activity · RM 90.25
Points credited
2026-05-15 · OPLUMO Outlet 8
Outlet purchase
2026-05-03 · Member activity · RM 99.75